Refund policy
Last updated: 23/03/2026
We hope you love your IKKHO piece. If something is not quite right, we are here to help.
Returns window
We accept return requests made within 30 days of delivery for eligible items shipped within the United Kingdom.
Eligibility for return
To be eligible for a return, your item must be:
- unworn and unused
- in its original condition
- with all tags attached
- in the original packaging
- accompanied by proof of purchase
Items sent back without first contacting us and receiving return instructions will not be accepted.
How to start a return
To request a return, please email ikkho.hq@gmail.com with your order number and reason for return.
If your return is approved, we will provide return instructions.
Return shipping costs
Unless the item is faulty, damaged, or incorrect, the cost of return shipping will be the responsibility of the customer and may be deducted from the refund where a return label is provided by us.
If we sent you the wrong item, or the item is confirmed to be faulty, we will cover the return shipping cost.
Faulty, damaged, or incorrect items
Please inspect your order as soon as it arrives.
If your item is defective, damaged, or incorrect, contact us promptly at ikkho.hq@gmail.com so we can review the issue and resolve it.
Non-returnable items
We do not accept returns on:
- gift cards
- customised or personalised items
- any item clearly marked as non-returnable at the time of purchase
This does not affect your statutory rights where applicable.
Sale items
Sale items are not eligible for return unless faulty or unless otherwise required by law.
Exchanges
We do not process direct exchanges.
If you would like a different size or style, please request a return for the original item first. Once your return is accepted, you may place a new order separately.
Refunds
Once your return is received and inspected, we will let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at ikkho.hq@gmail.com.
Returns address
Approved returns should be sent to:
IKKHO Returns
Rawa House, Whitwick Road, Coalville, Leicestershire, LE67 3FA
United Kingdom
Business details
IKKHO
Operated by IKKHO LTD
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: ikkho.hq@gmail.com
Phone: +44 7768397288
VAT number: GB496502956
